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FREQUENTLY ASKED QUESTIONS

Amar pharma (“we” and “us”) is the operator of (https://amarpharma.com/) (“Website”).

By placing an order through this Website you will be agreeing to the terms

below. These are provided to ensure both parties are aware of and agree upon

this arrangement to mutually protect and set expectations on our service.

Subject to stock availability. We try to maintain accurate stock counts on our

website but from time-to-time there may be a stock discrepancy and we will not

be able to fulfill all your item s at time of purchase. In this instance, we will

fulfill the available products to you, and contact you about whether you would

prefer to await restocking of the back ordered item or if you would prefer for us

to process a refund.

Shipping costs are calculated during checkout based on weight, dimensions and

destination of the items in the order. Base Charge 60 BDT inside Dhaka & 110 BDT for outside Dhaka. Payment for shipping will be collected

with the purchase.

This price will be the final price for shipping cost to the customer.

Return Due To Change Of Mind

amarpharma will happily accept returns due to change of mind as long as a

request to return is received by us within 3 days of receipt of item and are

returned to us in original packaging, unused and in re-salable condition.

Return shipping will be paid at the customers expense and will be required to

arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store

credit for a future purchase. We will notify you once this has been completed

through email.

(amarpharma) will refund the value of the goods returned but will NOT refund the

value of any shipping paid.

Transit Time Domestically

In general, domestic shipments are in transit for 2 – 7 days

Dispatch Time

Orders are usually dispatched within 2 business days of payment of order

Our warehouse operates on Monday – Friday during standard business hours, except

on national holidays at which time the warehouse will be closed. In these

instances, we take steps to ensure shipment delays will be kept to a minimum.

 

Change Of Delivery Address

For change of delivery address requests, we are able to change the address at

any time before the order has been dispatched.

 

P.O. Box Shipping

amarpharma will ship to P.O. box addresses using postal services only. We are

unable to offer couriers services to these locations.

 

Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer

this service using courier services.

Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and

send the remaining items once they return to stock.

Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we

can conduct an investigation.

Upon dispatch, customers will receive a tracking link from which they will be

able to follow the progress of their shipment based on the latest updates made

available by the shipping provider.

If you find a Medicine parcel is damaged in-transit, if possible, please reject the

parcel from the courier and get in touch with our customer service. If the

parcel has been delivered without you being present, please contact customer

service with next steps

If you change your mind before you have received your order, we are able to

accept cancellations at any time before the order has been dispatched. If an

order has already been dispatched, please refer to our refund policy.

For all customer service inquiries, please phone us at +8801847140196

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