The allegations made in these complaints are unverified, are not always representative of all consumers’ experiences with Earnest, and get consist of outdated advice (about rates, bonus offers, etc.).
Remember that a lender with an enormous clients is likely to have increased amount of grievances when comparing to shorter loan providers
Less than we’ve got provided 3 of the very current complaints (at the composing) where the consumer approved share its facts.
Questioned Serious once again so you’re able to cancel the borrowed funds
“With the Thursday, XX/XX/2022 from the XXXX XXXX, just after President Biden announced debt settlement getting borrows of federal scholar financing, student-loan refinance company Earnest sent an elizabeth-post with a title one to incorrectly recommended that the relief got been put on accounts. New headline discover, ” [ My personal term ], to $ XXXX in the fed funds is gone exactly what in regards to the others? ” At issue, anybody enjoying this headline can get inadvertently re-finance the education loan just before their credit card debt relief try applied. Along with, your body of your own elizabeth-post says one to ” the brand new Given [ is ] elevating their interest prices, ” that could generate possible consumers incorrectly believe new cost on the the federal loans are now being raised. New elizabeth-post is actually attached. As reasonable, a beneficial disclaimer was at the bottom, nevertheless entire of age-post are going to be mistaken. Also, the disclaimer towards Serious ‘s site doesn’t mirror the newest fee suspension system through the stop of the year, let alone through the current strategies toward forgiveness. This new screenshot was affixed. Go to earnest -> Pupil Personal debt Refinance -> View my personal rates, or, equivalently, earnest/_/slr-ui/rate-check/get-come I don’t hold federal student loans, but the issue is major adequate to the CFPB to analyze and avoid problems for potential borrowers. “
“My lender is Earnest. My regular monthly statement should have been released on or about the XXXX ( XX/XX/XXXX should have been the most recent ). They have not sent it. I waited a few days and called in and they said it was a known issue, still no statement. A few days later I received an email from them saying to log in and review my statement, still nothing, so I called in the next day. They promised they were fixing the issue and the statement would be out by the end of the week ( XX/XX/XXXX ) – XXXX XXXX came and went still nothing. They don’t have customer services on the weekends so today- Monday Morning – I called in and they now say they have no ETA on when the statement will be available. It includes a incentive and a lower rate. All they are waiting for is a statement from my current lender Earnest and I can not get it. Whatever their problem is, this is not a reasonable amount of time to wait for my monthly statement.”
“I requested an Earnest account for my tuition at XXXX XXXX. After I requested the loan I found a way to pay for the tuition without the loan. Earnest sent me a notice that the loan was dispersed to XXXX on XX/XX/2022. I asked XXXX if they received the payment and could they return it to Earnest? They did not received payment from Earnest. This was confirmed by XXXX on XX/XX/2022. Earnest stated they had dispersed the loan. XXXX does not have the funds on XX/XX/2022. Earnest will not cancel the loan without the funds being returned. Earnest charged me payment of funds that were not dispersed to XXXX. They stated they could not until the funds were dispersed on XX/XX/2022. XXXX again states no funds received. XX/XX/2022 Second payment is now due on a loan that has not dispersed to XXXX. I can not get the loan cancelled. There is no number for servicing. All correspondence is via email. Some emails go unanswered. Tuition is due in full on XX/XX/2022 and still no dispersement from Earnest. However, both payments are now due. This is impacting my credit and my opening of a loan for a mortgage. I have all billing and email correspondence for reference.”
